LEC Portal

Port-Out Requests

All Customer Service Record (CSR) requests should be submitted to CSR@gcectelecom.com.
All Local Service Requests (LSR) should be made submitted to LSR@gcectelecom.com.

GCEC Telecom reserves the right to request a current LOA at any time. It is the Requesting Provider's responsibility to have this on file.

Hours of Operation

• Monday through Friday 8:00am to 5:00pm Central Time
• GCEC Telecom observes the following Holidays

Holidays

New Years 1/3/2011
Good Friday 4/22/2011
Memorial Day Observed 5/30/2011
Independence Day 7/4/2011
Labor Day 9/5/2011
Thanksgiving Day 11/24/2011
Day after Thanksgiving 11/25/2011
Christmas 12/23/2011 12/26/2011

CSR Process

All CSR requests should be submitted to CSR@gcectelecom.com

• You must list ALL TNs you for which you are requesting CSR validation.
• 'GCEC Telecom CSR Request' must be in the subject field of the email
• CSR Request Form

The following customer information is required on the CSR request:

• Name
• Address
• Telephone Number
• Name of individual who authorized the change to the new provider

Simple Ports

GCEC Telecom is compliant with FCC order 09-41 mandating Simple Port procedure:

• FOC or Reject due within 4 hrs of the time GCEC receives your request.
• Requested DD may be as early as the following day if received by 1pm GCEC local time.
• For Simple Port requests, please use this Simple Port Form for simple port requests.
• Translations are disconnected at 8am on the day of port unless otherwise requested via DDD or Remarks field. (up to, but not after, 5pm DFDT)
• GCEC Telecom does NOT support after hours porting.
• Please see GCEC SP guidelines for valid required field values.

Non Project Porting

• LSR's with 20 or more TN's must have the TN's listed on a separate excel spreadsheet with no spaces or dashes in the numbers.
• You must put 'see attached' on the number portability page and must list all the TN's you are porting on the spreadsheet individually.
• No ranges are accepted.
• GCEC Telecom's standard interval is 5 business days for port outs with less than 50 TNs.
• All FOC's are valid for 2 business days after the FOC date provided on the response.
• You must receive a FOC response from GCEC Telecom before you build a subscription to take a number in SOA/NPAC.

If you build a subscription before receiving an FOC we will put the TN 'in conflict', which must be removed by GCEC Telecom before you are able to activate.

Additional Business Rules

• GCEC Telecom will only port telephone numbers that are active on our network and have no orders pending against them
• GCEC Telecom does allow coordinated hot cuts. You will be charged $45 dollars for this cut.
• GCEC Telecom does not support after hours porting
• To prevent the possibility of customer out-of-service issues, GCEC Telecom must have 48-hour notice (excluding holidays and weekends) of ANY changes or cancellations.

GCEC Telecom will ONLY provide concurrence for Simple Ports in which the Due Date is inside the 18-hr NPAC concurrence window. On all other ports, the NSP will need to build subscriptions when FOC is received to allow for auto-concurrence to take place.

LSR Response Intervals

• All Local Service Requests (LSR) should be submitted to LSR@gcectelecom.com
• The End User name and the PON must be listed in the subject field on the email
• Please use this LSR template for Non Simple Port port-out order requests. GCEC Telecom only requires the fields highlighted in yellow to be filled out on the form.
• For SIMPLE PORTS only, please use the template link in the Simple Ports section above.
• GCEC Telecom will make every effort to respond to an LSR with a FOC or Reject notice within 1 business day (Please note the date the LSR is received is considered day zero).

Project Porting

A port is considered a Project when:

• 50 or more TNs port migration (bulk request)
  • EU information can be the same or different
  • Validation on all fields will be performed
• Call must be placed 2 days prior to submittal to negotiate CRD
  • Port Interval is 30 days
  • Port intervals may be adjusted depending on quality of data submitted
  • All attempts will be made to provide FOC 3 business days prior to CRD
• Porting intervals are approximate and include mandatory CSR scrub
• All escalations/status requests/questions call 888-767-8805

Status Requests

Order status request must be outside of the 3 day SLA response time for a response to be given.

• Call for status: 888-767-8805